Job Description
our client is seeking a detail-oriented, reliable, experienced restaurant supervisor to join their growing team. In this position, you will play a key role in managing all aspects of our restaurant business. You will be expected to deliver a high-quality experience to our customers and motivate our staff to ensure excellent customer service.
Restaurant Supervisor Job Responsibilities
- Oversee all front of the house restaurant operations
- Ensure customer satisfaction through promoting excellent service
- Respond to customer complaints tactfully and professionally
- Maintain quality control for all food served
- Analyze staff evaluations and feedback to improve the customer’s experience
- Project future needs for goods, kitchen supplies, and cleaning products; order accordingly
- Oversee health code compliance and sanitation standards
- Look for ways to cut waste and decrease operational costs
- Generate daily, weekly, and monthly reports
- Ensure that new employees are trained and provide ongoing training for all staff
- Supervise the team and act as the main liaison between customers and hotel staffs
- Assigning duties and coordinating operations to ensure customers are happy
- Perform any other duty as may be assigned from time to time
Requirements for the Restaurant Supervisor Job
- Diploma in Hospitality Management, Food and Beverage or other related field preferred
- A minimum of 2 years’ experience in hotel or hospitality industry as a supervisor.
- Front and back of house experience is a plus
- Strong working knowledge of food and beverage service
- The ability to manage in a diverse environment with focus on client and customer services
- Ability to communicate effectively with clients, senior management, and all staff
- Ability to respond effectively to changing demands
- Computer literate
- Strong supervisory and leadership skills
- Planning and reporting skills
- Decisive and critical thinker
- Honesty and high level of integrity