General Manager

Job Overview

The candidate should be able to grow business volumes by bringing events to the club and taking the lead role in directing restaurant/club operations, organizing events and marketing operations management to deliver a delightful experience.

Standards of Performance 

• Strategic Focus.
• Spearhead Marketing Strategies & Brand Creation 3. Meet budgeted targets.
• Financial Accountability.
• Team Building

General Manager Job Responsibilities

Strategic/Operations Management

• Develops and implements the strategic plan, Entertainment plan, budget and Goals program to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability.
• Manages the function of all restaurant personnel through supervision of second in command and, directly or indirectly, of Unit departmental heads.
• Monitors present and future trends, practices and systems in the hospitality industry and determines ad ensure execution of competitive programs.
• Conducts weekly inspections and ensures physical facilities are kept in optimal condition by full implementation of preventive maintenance programs and judicious planning.
• Is responsible for security and safety of guest and employees and ensures emergency procedures are established, well publicized, practiced and enforced.
• Established and maintains effective internal communication including weekly department head meeting to ensure optimum teamwork and productivity.
• Establishes and maintains effective communication with owning company and keeps fully aware of its organizations and operating structures.
• To be fully aware, and ensure your teams awareness of :
• Licensing regulations and laws.
• Employers Fire Safety regulations.
• Health and Safety regulations.
• Food Safety regulations.
• HACCP regulations.

Guest Satisfaction

• Ensures highest level of guest satisfaction by providing, within corporate standards, quality guest services and amenities.

Marketing

• Participates actively in selling their restaurant/Club through personal involvement with all potential markets.
• Contributes to TH growth by identifying and communicating potential development opportunities.
• Plan with the marketing department effective themes that meet required financial performance.

Purchasing and Finance

• Monitors purchasing practices to ensure compliance with TH policy and procedures
• Approves all purchases in liaison with the controller and the procurement officer.
• Expenses all company expenditures in accordance to the Procurement SOPs.
• Performs other assignments as defined by the needs of the property or as directed by the HR/CEO.
• Cash Flow Management.

Qualifications for the General Manager Job

• Bachelors/Diploma in Hospitality with a bias in F&B from a recognized institution.
• Certificate in Events/Project Management an added advantage.
• At least 5-7 years’ experience in the hospitality industry (CLUB SET UP).
• Strategic Focus with good business acumen.
• Conversant with the Restaurant POS (point of sale) system.
• Good Communication/presentation skills.
• Good understanding of all items contained within the menu’s and wine lists.
• Good knowledge of the products in hospitality industry.